Service 04

Adoption, improvement and support

For organizations that want AI use to grow in a managed, visible way.

Start after a launch, or for something already running. →

What it is

Launching is the start. Adoption support helps leaders decide what to prioritize, keeps a clear list of approved tools, checks whether people are ready, and connects usage to the outcomes you care about. Support scope and hours are agreed up front; it isn't an around-the-clock service.

Who it's for

Leaders who want visibility into adoption and project stages
Teams that launched something and saw use drop
Organizations onboarding new staff into AI workflows

Is this a fit?

A tool launched but usage dropped
New staff need onboarding
Leaders can't see what's happening with AI

What you get

Leadership prioritization sessions
Internal directory of approved tools
Learner readiness check
Regular practice sessions
Usage signals tied to outcomes
Named owners and a change backlog

Start after a launch, or for something already running.

§ How it runs

Three steps, no surprises.

1
Review
Look at what's used, what isn't, and why, alongside the outcome each tool was meant to help.
2
Prioritize
Leaders agree the next changes and who owns them.
3
Practice and improve
Short sessions and fixes from the backlog, on an agreed cadence.

What you provide

A sponsor who sets priorities
Owners for each tool or workflow
Whatever usage information your tools already provide
Agreed support hours and channel

Review point

Each review ends with an updated backlog, owners confirmed, and the next practice session scheduled.

Availability checked 31 October 2026 on official pages; it changes often, so verify before planning a rollout.

Always-on personal assistants: custom setup, training and consulting

Will offers custom setup, training and consulting for always-on personal assistants. Several AI products now offer assistants that can work in the background with your connected apps. Will can help you check whether your accounts are eligible, choose one bounded task, set the minimum permissions, agree review rules, and run a small pilot. They don't replace staff, and anything consequential still needs a person's approval.

Check account eligibility
Define one bounded task
Set minimum permissions
Agree review rules
Run a small pilot

ChatGPT dots ↗
Always-on agent with its own cloud computer and connected apps. Rolling out to Pro users aged 18+ outside the EEA, Switzerland and the UK, and to Business Premium in supported regions; Enterprise beta is off by default until an admin enables it. Workspace and residency settings can affect eligibility.
Microsoft Copilot Autopilot ↗
A cloud-hosted, always-on personal agent that works with Microsoft 365 and Work IQ. Microsoft lists it as "Available in Private Preview", so most organizations cannot switch it on yet.
Claude Duet ↗
Research preview for Pro, Max and Ultra plans in the US, by waitlist invitation in waves. Not available on Team or Enterprise plans yet; no general release date announced.

Related services

AI training and team enablement

Coaching, team sessions and guided practice so people can do it themselves.

AI opportunity and workflow assessment

Find a sensible first investment before you build.

Custom tools, automation, and implementation

Knowledge agents, forms, dashboards and connections your systems don't provide.

Plate · Next step

Bring one real problem. Leave with a clear next step.

Tell Will what you'd like to improve. He'll review your note and suggest a next step. No preparation required.

Talk with Will