AI assistants
AI customer assistant for e-commerce
An AI-powered website assistant delivers instant answers to customer product inquiries, reducing live support volume and accelerating the purchasing process.
This tool serves both online shoppers and internal support teams for an industrial equipment business, providing immediate guidance on product selection and technical specifications.
Rather than relying on canned responses or simple rule-based routing, the system searches thousands of technical manuals, guides, and video references to provide accurate answers directly within the browsing experience.
The problem
Handling common product inquiries over phone and live chat consumed five to fifteen minutes per interaction for customer service representatives. Unanswered questions submitted via web forms often faced delays ranging from hours to days, stalling prospective buyers and slowing conversion rates.
The solution
An AI chat assistant was embedded directly across the e-commerce platform and trained on extensive technical product documentation, media, and reference material. The tool resolves everyday product questions autonomously while routing edge cases and complex inquiries to human specialists.
The goal
Resolve a high percentage of repetitive product questions using AI and route only necessary inquiries to human agents.
Turn the page · Entry 4 of 51
Next in the notebook
Equipment fleet operations dashboard
A centralized operations platform that unifies equipment telemetry, rental contracts, and field service workflows into a single interface.
Flip to it
Plate · Next step
Bring one real problem. Leave with a clear next step.
Tell Will what you'd like to improve. He'll review your note and suggest a next step. No preparation required.