AI assistants
Central Copilot front door agent
A unified conversational agent in Microsoft 365 Copilot that automatically routes internal queries to specialized domain sub-agents.
Designed for team members across multiple departments who need quick access to internal policies, sales figures, and operational data without having to remember which backend system or assistant to consult.
Unlike standalone chatbots that require users to choose a specific tool beforehand, this solution acts as a single conversational entry point that identifies the request topic, preserves context, and delegates tasks to the appropriate specialized agent.
The problem
Employees faced friction having to identify and query distinct chatbots and systems for HR policies, marketing metrics, order tracking, and CRM records. This fragmented approach slowed down inquiries and made cross-system information retrieval cumbersome.
The solution
A central routing agent was created in Microsoft Copilot Studio and deployed within Microsoft Teams and Microsoft 365 Copilot. The agent interprets the user's intent, delegates the request to the correct specialist agent—such as HR guides or CRM and ERP connectors—and synthesizes multi-system answers with clear source attribution.
The goal
Provide a single, reliable Copilot entry point that automatically routes user inquiries to specialized sub-agents and returns consolidated answers.
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