AI assistants
Website knowledge integration for internal Copilot
Connects public website product documentation and existing chatbot data into the internal workplace conversational agent.
Designed for sales, customer support, and operations teams at an industrial equipment business who regularly need quick access to published product specifications and web content.
Rather than forcing employees to manually search the public website or toggle between separate systems, this integration routes verified external knowledge directly through the central internal chat interface.
The problem
Internal teams frequently navigated away from their primary tools to search the public website or query an external-facing chatbot for current product information. This created disjointed workflows and slowed response times for sales and customer support inquiries.
The solution
A direct connection was built to link the public website chatbot's underlying knowledge base into the organization's internal smart agent. This allows staff to prompt their standard workplace assistant to retrieve accurate, published web data in real time.
The goal
Enable employees to query all public website and product content directly through their central internal smart agent.
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